I have had a two people register and try to enter their reading time (under 60 minutes), but the points did not show up on their account. It should have given them a point after 40 minutes of reading time. The part that baffles me is that there have ONLY been 2 people complaining about this and everyone else seems to be getting points. One of the patrons has two kids linked to theirs, but their son is the only one not collecting points. I can’t see a anything different with their accounts, so I’m not sure what else to look at to solve this problem. Please help me!
Update: We’ve discovered more people who are not collecting points when they log time, but I still can’t figure out why.