Error message displays when sending test email

tubaclarinet 2017-04-26 17:10:52 UTC #1

Dear Colleagues,

Email on our GRA system has never worked from the beginning. After reading the post found at http://forum.greatreadingadventure.com/t/change-email-settings-after-initial-setup-in-v3/272, we then reconfigured the email section of the Web.config file, and then tested the system using the "Test Email" feature. Unfortunately, the "Test Email" feature displays the following error message:

at System.Net.Mail.SmtpClient.Send(MailMessage message)
at GRA.Communications.EmailService.SendEmail(String fromAddress, String toAddress, String subject, String body) at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine)
at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine)
at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller)
at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
at System.Net.Mail.SmtpClient.Send(MailMessage message)

Please help us fix/debug this problem.

Thank you,

Christopher

tubaclarinet 2017-05-08 15:19:19 UTC #2

Bumping this post to the top of the list in an effort to get a reply to it.

Thanks,

Christopher

carisomalley 2017-05-16 23:01:06 UTC #3

@tubaclarinet Can you post some screenshots of what you're seeing and your web.config file?

harald 2017-05-17 16:06:19 UTC #4

Sorry about the delay in getting back to you on this.

As Caris says seeing the mail configuration section of your Web.config would help - you can private message it to me if you don't want to post it. To me this indicates that the software cannot connect to the mail server that is configured.