The board game stuff is a little...esoteric. I'm going to talk to our Services Team Managers about how this works and try to either get some documentation to post or have them post here to explain it.
As far as physical game boards: it is possible to scan the game board and then have the avatar appear in (or near) the appropriate space on the game board on the computer but that's a bit of an involved process to get configured. Our team opted not to do that this year - we're still handing out paper game boards if people request them and we'll redeem the coupon when the appropriate number of spaces have stickers but the paper game board and online program don't really connect.
Insofar as physical prizes - we award a coupon at a 500 points which customers need to come in to a branch in order to pick up. Here's the outline of how we set it up:
We have three user groups - administrators, branch staff, and volunteers.
Branch staff and volunteers have access to the "Patron" portion of the site (volunteers only have access to the Patron Management "permission"—in our system we enlist teen volunteers to work a volunteer table signing people up and redeeming these coupons).
By accessing the
Patron Prizes option in the control room, our staff and volunteers can see that the customer has earned the appropriate prize (it shows as "Available, click to redeem" and then click to the prize as "redeemed" and hand the customer their coupon (see images below).
Appearance when available:
Appearance when redeemed:
This process is a little cumbersome and it can be challenging to get all of the staff on board with handling it (our Services Team Managers begin training staff for summer reading in March and are still performing training sessions this week, even). One could also theoretically go into patron records and see which badges they've earned (under
Patron Badges in the Control Room) but that might be even more cumbersome depending on how many badges you have configured in the system (we're up to 675 in our system and we still have ~3 weeks until June 1st!).
I realize this might not be a huge help but I just wanted to spell out how this works more explicitly as I know it's not documented well.