I sat down with my staff to introduce them to the Control Room interface, since I’ve decided we will use it for managing prizes (10+ prizes per kid). Staff are on board with this, and generally love the program, but during our meeting I jotted down some concerns and possible changes.
Only the Patrons Management permission is granted to staff who will be working the circ desk and helping patrons through the Control Room interface. However, it still feels that they have permission to do too many things.
The biggest concern was that it was too easy to delete patrons (the Delete button is more prominent than the Edit Record button), as well as delete their badges, logs, prizes, etc. Our staff don’t want to delete anything - ever, even when requested (the request could be forwarded to someone more familiar with the Control Room). If ‘deleting’ could be filtered out so a new permission was created to just manage patrons instead of delete anything, that would be most excellent.
A feature to add, just as a workflow helper, would be the ability to select a patron by clicking anywhere on the line, rather than only on the small Edit Record button (which staff found to be too close to the Delete button - and some staff repeatedly tried to select a patron from their name on the line, rather than the Edit Record button). An alternative would be to link the patron name to the Edit Record screen, if the whole line can’t be selected.
I have a few more ideas for this interface, but will gather my thoughts before submitting. Thanks for considering!